Last Updated: [Insert Date]
This Privacy Policy describes how Supreme World Travel Ltd, trading as Hajj and Umra Express (“we”, “us”, or “our”), collects, uses, and protects your personal information when you visit our website, make a booking, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Supreme World Travel Ltd
Trading as Hajj and Umra Express
ATOL Number: 9382
Registered Office: [Insert address]
Email: umrah@travelexpressuk.com
Telephone: [Insert phone number]
Personal details (name, date of birth, gender)
Contact information (address, phone number, email)
Passport and visa information
Payment details (processed securely by third parties)
Travel preferences and special requirements
Device and browsing information (IP address, cookies, browser type)
| Purpose | Legal Basis |
|---|---|
| Process bookings, reservations, and travel arrangements | Performance of a contract |
| Communicate with you about your booking or enquiry | Legitimate interest / contract |
| Provide visa, flight, and accommodation services | Performance of a contract |
| Comply with legal and regulatory obligations (e.g. ATOL, CAA, immigration) | Legal obligation |
| Send marketing communications | Consent |
| Improve our website and customer service | Legitimate interest |
We may send you marketing communications if you have opted in or if you are an existing customer. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
We may share your data with:
Your data may be transferred outside the UK (for example, to Saudi Arabia for Hajj and Umrah arrangements). We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place.
We retain personal data only as long as necessary to fulfil the purposes it was collected for and comply with legal obligations: Booking and transaction data: up to 6 years (for ATOL and tax compliance) Marketing data: until you withdraw consent
We take technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Payment data is processed securely by PCI-DSS compliant providers.
To exercise your rights, contact us at umrah@travelexpressuk.com.
Our website uses cookies to improve your experience. For full details, see our Cookies Policy.
Our site may include links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before providing personal data.
We do not knowingly collect information from children under 16 except as necessary for family bookings and only with parental consent.
We may update this Privacy Policy from time to time. The latest version will always appear on this page.
If you have any questions or complaints, contact:
Data Protection Officer
Supreme World Travel Ltd
trading as Hajj and Umra Express
ATOL No: 9382
Email: umrah@travelexpressuk.com
Address: [Insert registered address]
Telephone: [Insert phone number]
If you are not satisfied, you may contact the Information Commissioner's Office (ICO).
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