Visiting Riyaz ul Jannah (Rawdah) in Madinah

Riyaz ul Jannah, also called Al-Rawdah Al-Sharifah, is the revered area of the Prophet's Mosque (Masjid an-Nabawi) in Madinah. Pilgrims often hope to pray here during their visit. Access is managed by the mosque authorities, and appointment arrangements can change.

How to book a Riyaz ul Jannah appointment using Nusuk

1. Check the official Nusuk app. Download or open the official Nusuk service and sign in or create an account using your correct personal details. Check the app's current instructions before travelling.
2. Look for the Rawdah visit service. Depending on the version and your eligibility, this may be labelled as praying in the Noble Rawdah or a similar name. The exact menu and process may change.
3. Review available appointments. Select an eligible date and time if slots are offered. An unavailable slot does not mean that you have a confirmed appointment.
4. Confirm and retain the permit. Follow the official confirmation steps. Keep the permit or QR code accessible on your phone and check whether the app requires an internet connection.
5. Follow the current entry instructions. Arrive at the gate and time specified by the authorities, carry identification where required, and follow staff directions. Entry arrangements and permitted visiting periods may differ for men and women.

Important: The above is a general preparation guide, not a guarantee that the app currently offers the same menus, that slots are available or that a particular visitor is eligible. The official Nusuk service and mosque authorities are the definitive sources.

When should you try to book?

Check availability in the official app when your Madinah dates are known, and keep monitoring for openings if none appear. There is no reliable universal time at which appointments are released. Avoid claims that a third party can guarantee a slot.

What if no appointments are available?

Do not pay an unofficial agent for an alleged guaranteed Rawdah permit. Check the app for new availability, ensure your account details are correct, and ask an official help desk for assistance if the service does not work. You can still visit and pray in other permitted areas of Masjid an-Nabawi while respecting the mosque's rules.

Preparing for your visit

Plan travel time from your hotel and allow for crowds and security screening. Wear suitable clothing, bring your required identification and keep your device charged. Follow the current entry route and avoid rushing or obstructing other worshippers.

Is the Rawdah permit included in an Umrah package?

An Umrah package does not automatically guarantee a Rawdah appointment. Any support a travel organiser provides should be clearly distinguished from the official permit issued through the authorised system.

Common problems and solutions

No slots shown: Availability may be limited; check again through the official app.

Incorrect personal information: Review your account information and use official support channels to resolve verification issues.

Phone or QR issue: Charge your device, retain your confirmation as permitted by the app, and follow official staff instructions at the mosque.

Travelling with family: Check each person's eligibility and permit requirements separately rather than assuming one appointment covers the group.

Further guidance

For accommodation and travel planning, explore our Umrah packages or Madinah guide. For authoritative changes to appointments and access rules, use the official Nusuk services and Saudi announcements rather than an older article or social media post.

This article has been rebuilt as a current general guide. It does not reproduce the original historical article verbatim; operational details should be checked against the official service before visiting.